FAQs
Q. When are your bouncy castles available to hire?
A. All year round but we do not work Christmas day. During the winter months we do only hire to inside halls and venues, however contact for details.
Q. How much will it cost to run an inflatable for the whole day?
A. We get this asked quite often and have been advised that on average you could be looking at as little as £2 a day.
Q. Do you offer discounts if multiple items are booked?
A. Yes. For a bespoke quotation please contact us for a bulk booking discount.
Q. Can bouncy castles be used in high winds?
A. Unfortunately not. we may have to cancel all outside bouncy castle bookings due to high winds, all paid funds are non-refundable however the customer wlll be give the option to reschedule their booking dates The legal wind speed limit set out by the HSE is 24mph, your children's safety is of paramount importance to us and if a weather warning is put in place by the MET office then we will adhere to their protocol.
Q. What do your hire charges include?
A. All hire charges shown on our website include a set up and collection service for you. We also supply all the accessories that include the electric blower, extension cable, safety crash mats, anchor stakes/Sand Bags.
Q. What kind of surface area do you require for the bouncy castle?
A. All bouncy castles and inflatables require a flat grassed area with easy access into the garden. customers must ensure area also needs to be clear of sharp objects, dog mess and excessive mud & all obstructions removed from the access point area.
Q. Can the bouncy castle be set up be set up on tarmac/ concrete, gravel, decking, stones, pebbles or chippings?
A. We can only set up bouncy castles outside on a flat grassed areas or artificial grass so that they are safely anchored into the ground with anchor stakes. Our bouncy castles cannot be set up outside on concrete, gravel, tarmac, decking, stones, pebbles or artificial surfaces. The reason for this is that each anchor point requires a weight of 163kg as per BSEN 14960 regulations.
Q. How much room do I need?
A. You must have enough space for the bouncy castle. We recommend that you leave at least an additional 2ft of space at either side of your product & a minimum of 5ft front to back of the product all unit dimensions can be found on our website .
Q. Can the bouncy castle be set up indoors?
A. Yes. Bouncy castles are always popular choices for inside local halls, community centres, schools, nurseries, church halls etc.
Q. Can we move the bouncy castle?
A. No, the bouncy castle has to be delivered and set up by our team and not moved once we have left.
Q. When the bouncy castle is delivered, do I have to set it up myself?
A. As part of the bouncy castle hire service, we will come along on the day, set everything up for you at the agreed time and come back and dismantle everything for you at the agreed time.
Q. What if I haven’t got a power point close by?
A. At an extra hire cost, we can supply a petrol generator. You will however need to top this up every 2-3 hours. If you have a generator then all of our electric blowers for kid’s castles are 1.1 kw so you will require a 3.5Kva generator per 1 blower.
Q. Do I need to keep the blower running?
A. Yes, in order to keep the bouncy castle inflated, the electric blower does need to be left on. If you wish to switch it off at all, then just turn the power off at the wall and take the plug out.
Q. How long does it take to set up and pack away the bouncy castle?
A. Approximately 15 to 20 minutes to set up per product. Times may vary however depending on which bouncy castle you hire.
Q. Do you supply safety instructions?
A. Yes all customers will receive a copy of our terms and conditions that include all safety instructions follow once the booking has been confirmed.
Q. Does the bouncy castle need to be supervised at all times?
A. Yes, as part of our public liability insurance conditions, it does specify that any bouncy castle does require supervision by an ‘appropriate adult’.
Q. Do you hire bouncy castles overnight?
A. No, Unfortunately due to demand we can no longer offer overnight hires for Late night hires We recommend booking an extra day
Q. Do you hire on Council owned Land
A. Only if permission is agreed by the land owner and the customer has proof of this, any bookings on council land with no proof will be unable to go ahead and the customer must pay all fees of the booking.
Q. Are you insured?
A. Yes, we hold public liability insurance cover and a copy of this cover is available to any one that has booked any of our services from us.
Q. Can you supply staff to supervise the bouncy castle?
A. Yes, but at an additional cost and this also depends on the date of hire as we do get booked up very quickly in the summer months. Starting £30 per hour per person. Contact for more details.
Q. How safe is the bouncy castle?
A. We take bouncy castle safety very seriously and we do our up-most to adhere to the most up to date bouncy castle regulations.
Q. Do you offer deposit refunds?
A. We do not offer deposit refunds however we do offer credit to use for a future date by issuing a discount code.
Q. What will happen to my booking if the weather on the day isn't suitable on the day
A. If the weather isn't suitable on the day of booking ie. High Winds, Heavy Rain we will give you the option of rescheduling the booking to a future date of your choice.